Check availability


Reservation policy and booking conditions

Please read these Terms & Conditions carefully.

By using this website and the Lakeside Continental Hotel online booking system you are agreeing to be bound by our Terms and Conditions detailed below which form the basis of your contract with Lakeside Continental Hotel In the Terms & Conditions set out below, "you" and "your" refers to all persons named on the booking, which includes any individual(s) subsequently added or substituted at a later date. "We", "us" and "our" all refer to Lakeside Continental Hotel.

Please print and retain a copy of this Agreement for your records as it may occasionally be updated.

1. Making a Reservation

By making a reservation you are confirming that you are authorised to do so on behalf of all persons named in the reservation and you are acknowledging that all members of your party agree to be bound by these Booking Terms and Conditions.

When your reservation has been made a confirmation will be sent to you by email using the email address that you have entered. You should retain a copy of this confirmation for your own reference. Booking confirmations are subject to the availability of accommodation at the hotel.

We advise that you carefully check the details of your confirmation as soon as you receive it. You must contact the Lakeside Continental Hotel immediately if any of the details are incorrect or incomplete.

We will always endeavour to rectify any inaccuracies or accommodate any alterations you wish to make to your booking. We cannot accept liability for any inaccuracies that are not brought to our attention within seven days of issuing your confirmation, nor can we accept responsibility for inaccurate information that you have supplied.

If you prefer to contact us using our online booking enquiry form we will endeavour to respond within two (2) working hours of receiving your booking enquiry during normal office hours.

2. Paying for your Reservation

All reservations made via the Lakeside Continental Hotel website must be paid in full at the time of making an online reservation. (Specific packages such as Christmas breaks may have different payment requirements. Where this is the case, it will be clearly stated during the booking process). Any extra costs incurred during your stay, must be made to the hotel when you checkout. Cash, cheques, credit or debit cards are welcome in settlement of your hotel account. Cheques must be supported by, and be within the limits of, a current Service card issued by any major UK bank.

Supplementary items, such as tickets to local attractions, may require a deposit or full payment at the time of booking. If this is the case, the additional sum required will be clearly stated when making your booking. (Please note that certain supplementary items may require a non-refundable deposit.)

As a measure of fraud prevention you will be required to enter the three digit Card Verification Value (CVV) printed on the back of your credit or debit card when making a booking online.

Unless stated as part of your reservation, additional items such as (but not limited to) the cost of external telephone calls, meals, drinks, are not included in the price of your stay. If you incur any such additional costs you must settle the sum involved prior to your departure from the hotel.

All prices are quoted in British Pound Sterling and include tax (VAT) at 20%.

3. VAT Invoice

A VAT invoice will be provided at the hotel on departure.

4. Price changes

The Lakeside Continental Hotel reserves the right to increase or decrease the price of unsold breaks at any time. The price of your chosen break will be confirmed when your booking is made and, with the exception of any errors, we will not increase this price once it has been confirmed. We reserve the right to correct any errors in advertised and confirmed prices and will do so as soon as we become aware of an error. We will notify you of any price discrepancies relating to your booking should they arise, but we strongly advise you to check that the final price of your booking is correct before making your final confirmation.

5. Amendments to your booking

You should notify us of any amendments to your confirmed booking by telephone or in writing as soon as possible. Amendments are subject to availability and those made outside the cancellation period (see below) may be subject to cancellation charges.

6. Cancellations

Bookings made for this property is done so on an advance purchase basis, meaning you will be charged in for the duration of you stay. The rate is inclusive of VAT and is non- cancellable or transferable.

7. Requests

All additional or special requests are subject to availability and we cannot guarantee the provision for special requests. Any additional requests made should be prior to your arrival at the hotel, giving reasonable advance notice.

8. Third party suppliers

Elements of your chosen break may include services supplied by third parties. Such third party suppliers will usually have their own set of Terms and Conditions relating to the services they provide. You should consult the Terms and Conditions of any third party either before or soon after making a booking if your break includes such items.

9. Medical Conditions

If you or any member of your party has a medical problem or disability which may affect your stay, please ensure that you contact Reservations to advise us so that we can make provision for the particular needs of the person(s) concerned, or advise you if we are unable to make such provision. If details are not provided to us at the time of booking, the hotel reserves the right to cancel the booking should it be unable to make appropriate provision for a specific need or needs.

10. Circumstances beyond our control

We cannot accept responsibility for unforeseen circumstances beyond our control. These include (but are not limited to) adverse weather conditions, fire, riot, war, terrorist activity (or threat of such activity), industrial dispute, natural disaster, or injuries and death of an individual(s) through accidental circumstances unconnected with the hotel.

By making a reservation you are accepting responsibility for any damage or loss caused by yourself or a member of your party. Full payment for any such damage or loss must be paid to the hotel owner or manager on demand. If you fail to do so, you will be responsible for meeting any claims subsequently made (together with our own and the other party's full legal costs) as a result of your actions.

11. Complaints

If you are dissatisfied with any aspect of your stay you should bring the problem or issue to the attention of the duty manager at the hotel as soon as possible so that all reasonable efforts can be made to rectify the situation. If for any reason the issue cannot be resolved to your satisfaction you should put it in writing and send it to the General Manager at the hotel. Any complaints arising out of your stay at the hotel that are not brought to the attention of the hotel during your stay are unlikely to receive the same level of attention if made retrospectively.

Should you be dissatisfied with any aspect of the service provided by Lakeside Continental Hotel, you can bring it to our attention by writing to: The General Manager, The Lakeside Continental Hotel, Wharf Road, Frimley Green, Surrey, GU16 6JR.

Complaints brought to our attention will normally receive a response within 14 working days.



Page updated: 21 December 2015